Last updated: 19 October 2026
By Chitransh (“we”, “us” or “our”) operates bychitransh.com. This policy explains how we collect, use and share personal information when you visit our website, create an account, contact us or place an order.
Business owner/legal name: BY CHITRANSH
Privacy contact: contact@bychitransh.com
Information we collect
Depending on how you use our website, we collect:
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Your name, email address, phone number, and billing and shipping addresses.
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Account information, order details, payment status and transaction references.
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Body measurements, fit preferences and other information you provide for custom garments.
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Messages and information you send when requesting assistance.
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Technical information such as your IP address, browser, device information and approximate location inferred from your IP address.
If you choose Google sign-in, we receive the account information permitted by your Google authorisation, such as your name, email address and profile image. We do not receive your Google password.
How we use your information
We use your information to:
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Process payments, prepare garments and fulfil orders.
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Make custom pieces according to your measurements and agreed fit.
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Deliver orders and send order-related updates.
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Manage your account and saved measurements.
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Respond to enquiries and exchange requests.
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Display country-specific prices and currencies.
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Maintain website security, prevent fraud and meet legal and accounting obligations.
Where consent is required, we will request it. We will seek separate consent before sending promotional communications where required, and you may unsubscribe at any time.
Payments
Payments are processed through Razorpay and any other payment provider identified at checkout. Providers process payment information according to their own privacy policies.
We receive information needed to confirm and manage transactions. We do not store your full card number or CVV on our website.
Who we share information with
We share relevant information with service providers where needed to operate our business, including:
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Website hosting and technical support providers.
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Payment processors.
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Delivery and logistics providers.
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Providers that help send account and order notifications.
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Professional advisers or authorities where necessary to meet legal obligations or address fraud and disputes.
We do not sell your personal information.
Cookies and similar technologies
Our website uses cookies and similar technologies to support functions such as your shopping cart, login session and website preferences.
You can manage cookies through your browser settings. Blocking essential cookies may prevent parts of the website from working correctly.
Where we use optional analytics or advertising technologies, we will provide information and request consent where required.
How long we keep information
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, providing account services, resolving disputes and meeting legal recordkeeping obligations.
Saved measurements may be retained to support your account and future orders. You can request their deletion, subject to information we must retain for legal purposes.
Security
We use reasonable technical and organisational measures to protect personal information. However, no website or method of electronic storage can guarantee complete security.
Your choices and requests
You may contact us to request access to, correction of, or deletion of your personal information. You may also request account closure, raise a privacy concern, or withdraw consent where processing relies on consent.
We may need to verify your identity before handling a request. Some information may need to be retained to meet legal obligations, and withdrawing necessary information may affect our ability to provide a service.
Email contact@bychitransh.com with the subject “Privacy Request”. We will respond within the time required by applicable law. This policy does not limit any rights or complaint options available to you under applicable law.
International processing
Our service providers may process information outside your country. Where applicable, we take steps required by law to protect information transferred internationally.
Children’s privacy
Our website is intended for adult customers. If you are under 18, please have a parent or guardian place your order and provide any necessary information on your behalf.
If you believe a child has provided personal information without appropriate authorisation, please contact us.
External links
Our website may link to services such as Instagram or Google. Their handling of personal information is governed by their own privacy policies.
Changes to this policy
We may update this policy to reflect changes to our website, business practices or legal requirements. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or obtain fresh consent.
Contact
For privacy questions, requests or complaints, contact:
By Chitransh
Email: contact@bychitransh.com
