At By Chitransh, every piece is imagined, designed and handmade with care. Please read the following terms before placing your order.
1. Our Pieces
Please review the product description, materials and size information before purchasing.
Small variations in handmade detailing or natural material texture may occur. These do not include faults in construction, damage or significant differences from the product description. Colours may appear slightly different depending on your screen and lighting.
2. Custom Measurements and Fit
For custom orders, customers are responsible for providing accurate body measurements, clearly stating the measurement units and following our measurement instructions. If you are unsure about a measurement, please contact us before confirming it.
Body measurements and finished jacket measurements are different. A jacket needs additional room for movement, layering and its intended silhouette. We will confirm the intended fit and any relevant finished garment measurements before production.
If you provide incorrect or incomplete measurements and we make the jacket according to those measurements and the agreed fit, it is not eligible for a return or refund because of the resulting fit issue.
If you provide accurate measurements but we make the jacket incorrectly, so that it does not match the confirmed specifications and agreed fit, it is eligible for a return.
Any manufacturing tolerance must be disclosed and agreed before production. We will not introduce an undisclosed tolerance when assessing a return.
For standard-size orders, please check the size chart before purchasing. Selecting an incorrect size does not qualify for a return where the garment matches the advertised size specifications, subject to applicable consumer rights.
3. When Returns Are Accepted
We accept returns where:
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The item arrives damaged, including damage during shipping.
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The item has a manufacturing defect.
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We send the wrong item.
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The garment does not match the confirmed measurements or specifications because of an error on our side.
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The item materially differs from its description or another return or refund right applies under law.
These protections also apply to custom and made-to-order pieces.
4. When Returns Are Not Accepted
Except where required by law, we do not accept returns or exchanges for:
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A change of mind or personal preference.
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Incorrect measurements supplied by the customer, where we followed the confirmed specifications.
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An incorrectly selected standard size, where the item matches its published size specifications.
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Changes in body measurements after the order was confirmed.
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Damage caused after delivery by wear, misuse, improper care, washing or third-party alterations.
A custom piece is not returnable simply because the customer later prefers a different fit, design or style when the agreed order has been correctly fulfilled.
5. Reporting a Problem
Please inspect your order on arrival and contact us within 7 calendar days of delivery if you notice damage, an incorrect item or a measurement issue.
Email: contact@bychitransh.com
Instagram DM: @chanukaushik_
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the item and affected area.
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For measurement concerns, photographs showing the garment laid flat with a measuring tape, following our measurement instructions.
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For shipping damage, photographs of the packaging where available.
An unboxing video may help us investigate, but it is not compulsory.
Please report hidden defects promptly after discovering them. The seven-day reporting request does not remove any rights available under applicable consumer law.
6. Return Condition and Shipping
Please contact us for return instructions before sending an item back.
Returned items should be unworn apart from a reasonable try-on, unwashed and unaltered, with tags and original packaging where reasonably available. These conditions do not exclude a valid claim for a defect discovered through reasonable use.
For a verified fault, shipping damage, incorrect item or measurement error on our side, we will arrange or cover reasonable return shipping costs. We will provide the return address and shipping instructions directly.
7. Refunds, Replacements and Corrections
After reviewing the issue, we will explain the available resolution. Depending on the circumstances and your legal rights, this may include a correction, replacement or refund.
An alteration or replacement will be arranged with your agreement. Where you are entitled to a refund, you will not be required to accept store credit instead.
Approved refunds will be initiated to the original payment method within 7 business days of receiving and inspecting the returned item, or confirming that a return is unnecessary. Your payment provider may take additional time to credit the amount.
For a full order returned because of our error or a defect, the refund will include the original standard delivery charge. We will not deduct a restocking fee for a valid faulty-item return.
8. Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Custom orders may be cancelled for a full refund before production begins. Once production has started, change-of-mind cancellations or changes may not be possible. This does not affect your rights if we fail to fulfil the order correctly.
If we cannot fulfil your order, we will notify you and refund any payment received for the unfulfilled order.
9. Production, Delivery and Customer Details
Production and dispatch timelines for standard-size orders will be stated on the product page or confirmed when ordering.
For customers choosing custom measurements, the production and dispatch timeline will be confirmed after we receive and review their measurements, before production begins.
Please allow for the time needed to make a handmade piece.
Customers must provide accurate contact information and a complete delivery address. Additional delivery costs caused by an incorrect address supplied by the customer may be payable by the customer.
If a significant delay occurs, we will communicate an updated timeline and any cancellation or refund options required by applicable law.
For international orders, any import duties or local taxes not included at checkout are the customer’s responsibility. Where applicable, this will be stated before purchase.
10. Prices and Payments
The applicable currency, product price, delivery charges and taxes collected by us will be shown at checkout. Please review the final total before completing payment.
If an obvious pricing or listing error affects your order, we will contact you before proceeding. You may accept the corrected details or cancel for a full refund.
11. Garment Damage After Delivery
Damage caused by unsuitable cleaning, storage, heat, chemicals, misuse or third-party alterations is not treated as a manufacturing defect. This does not affect claims relating to an existing defect or an error on our side.
12. Your Consumer Rights
Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including rights relating to defective, damaged, incorrectly supplied or misdescribed goods.
Where mandatory consumer law provides greater protection, that protection applies.
Updates to this policy apply to future purchases. The version in effect when your order was placed will apply to that order, subject to applicable law.
13. Contact and Complaints
For order enquiries, measurement assistance, returns or complaints, please contact:
By Chitransh
Email: contact@bychitransh.com
Instagram DM: @chanukaushik_
For return requests, please include your order number, a description of the issue and relevant photographs. Please contact us before sending an item back so we can provide the return address and instructions.
We will acknowledge complaints within 48 hours and work to resolve them within one month of receipt.
